D-Link Forums

The Graveyard - Products No Longer Supported => IP Cameras => DCS-930L => Topic started by: french_guy on September 13, 2011, 04:15:28 AM

Title: Can't access my camera over internet
Post by: french_guy on September 13, 2011, 04:15:28 AM
Well, I think I did everything per the manual, but I cannot access my camera over the internet thru Mydlink.com website.
It says that I have to check if I have enough bandwidth, or checked if my camera is not blocked by my router
But I have a Dlink DIR 655 router where I have configured the Virtual server (port 80) as it is explain in the manual
I also have a DHCP reservation that works fine (I can access the camera within my network)
What should I do more now to finally access my camera from internet (this is for me the interest of havinf a network camera...!!!)
Thanks
Title: Re: Can't access my camera over internet
Post by: JavaLawyer on September 13, 2011, 04:18:06 AM
A few questions:

Title: Re: Can't access my camera over internet
Post by: french_guy on September 13, 2011, 07:26:14 AM
Inside my network (at home) I can access the camera thru mydlink.com, it works fine
mydlink does list the device
and yes, my camera is wired to a DIR655 configured as an AP, itself wired to my main router
Title: Re: Can't access my camera over internet
Post by: JavaLawyer on September 13, 2011, 07:31:13 AM
Inside my network (at home) I can access the camera thru mydlink.com, it works fine

You can see video in a browser through the mydlink website (www.mydlink.com) while at home?  If this is the case, then you should be able to see the video in a browser through mydlink.com through any location as well.

Title: Re: Can't access my camera over internet
Post by: french_guy on September 13, 2011, 08:55:10 AM
Well, i will double check again tonight but I'm 99% sure that I can access the camera in a browser (Firefox) thru MyDlink while at home
To test outside (from my job) i'm using Internet Explorer and it says that it was unable to access the camera, and I should check the bandwidth (256k mini) and/or the camera is not being blocked by a router or antivirus
I'm using Avast free version as an Antivirus...Something to adjust here?
Since my camera is wired to an Access Point (DIR 655), is there any specific parameters to change on that Access Point?

Thanks
Title: Re: Can't access my camera over internet
Post by: JavaLawyer on September 13, 2011, 09:13:21 AM
If you read through these boards, I think you'll find that quite often firewalls on employer networks are responsible for failed remote access via mydlink. There's a chance the stream is blocked by your employer. Try accessing mydlink from an open network other than your home.

Also you may want to try Firefox only or IE only just to maintain consistency in your tests
Title: Re: Can't access my camera over internet
Post by: french_guy on September 14, 2011, 07:48:54 AM
Where can I download D-link Java application?
Title: Re: Can't access my camera over internet
Post by: JavaLawyer on September 14, 2011, 09:52:44 AM
Where can I download D-link Java application?

Java application? If you are referring to the Java radio button on the web interface, you need to download and install java on your PC from http://www.java.com/
Title: Re: Can't access my camera over internet
Post by: smarisetty on September 29, 2011, 09:16:38 AM
Hi,

Not sure if this problem got addressed.  I have the same problem with access over the internet.

The access to the camera through mydlink.com works periodically.  However, access to the camera directly (using WAN IP address) does get into the setup page for the camera, but the live video goes blank with the AtiveX or Java button is pressed.  The failure of live video viewing directly in the camera page is consistent and happens everytime.

I spent several hours with DLink 3rd level support and they think it is the issue with the camera hardware and am waiting to reply.  However, I personally don't believe it the hardware, but will wait and see.  I am using the DI-634 DLink rounter btw.

regards
Kumar
Title: Re: Can't access my camera over internet
Post by: maretec on October 03, 2011, 09:23:17 AM
I have the same problem like french_guy.  I can access my camera through mydlink.com from the local LAN, (the LAN where the camera is installed), but I can not access it from a remote location.

In my office, I have two LAN's.  One is for test purpose. I call "the local LAN", the LAN where the camera is installed, and "the remote LAN" is the other one.

In my local LAN I have a Dlink DNS-320. This SAN is using port 80 in order to be accessed from outside of the router.  The camera uses the same port 80.  Dlink support changed the camera port from 80 to 1025, in order to avoid conflict with the SAN.  Also, in the router, they created a port forwarding rule, pointing to the camera.  The camera has private IP address 192.168.0.100, port 1025.

Everything works fine.  From the remote LAN, I can type the router IP followed by port 1025, and I can see the Live Video from my camera, but when using mydlink.com from the remote LAN, I can't see the video.

I appreciate any help.
Title: Re: Can't access my camera over internet
Post by: smarisetty on October 05, 2011, 10:24:17 AM
OK.  This appears like a problem with multiple people.  The 3rd level support claims of calling this a hardware problem appears misleading.  I am waiting for a replacement camera and will check it out and post the results.

In my honest opinion, DLink should try to address this like a bug and either not ship a bad hardware or software device.
Title: Re: Can't access my camera over internet
Post by: smarisetty on October 08, 2011, 12:06:05 PM
OK.

I got a new device (replacement from Amazon).  However, the problem did not get fixed.

********* This is a confirmed problem, not with one device, but with all devices ************

*********  When the live video fails to show when the device is accessed over the internet using the dynamic dns name, only the picture header appears with a date 2004-1-1 00:00:00 AM" with the default page as .../jview.htm *****************

The same failure appears even when ActiveX mode is selected.


DLink needs to trouble shoot this.  The 3rd level support guy says that he has never seen this problem before - HELLO, are you reading this post DLink Support!
Title: Re: Can't access my camera over internet
Post by: maretec on October 11, 2011, 06:36:47 AM
After several test with D-Link support staff, we concluded that mydlink website can not see the camera when using other port different than port 80 at the camera.  Always keep port 80 at the camera.

If you are behind a router, you can forward a public port of the router, to the camera's port (port 80).  For example, if your router IP is 215.123.456.789, and your camera IP is 192.168.0.10, you can forward:

215.123.456.789:1025 to 192.168.0.10:80

I hope this can help.
Title: Re: Can't access my camera over internet
Post by: french_guy on October 16, 2011, 03:28:37 PM
Hello all

I don't know why, but I had to re-install my camera...OK, not an issue
During the process, the current wizard (from the CD-ROM) is telling me to download the new version....
Once done, the new version of that wizard is telling me that I do not have a network connection (wire or wifi) which is wrong since I can post on that forum and I can also access the camera thru the web gui and the IP address....
But I cannot set up my camera anymore into MyDlink.com............What's wrong with that new wizard?
Title: Re: Can't access my camera over internet
Post by: smarisetty on October 17, 2011, 11:41:47 AM
Hello french_guy,

The Wizard is not Wise enough!

I had similar problem.  Interoperability of the wizard with the firmware.  It said no connection as well.

So, the new firmware and the Dlink setup wizard has to be a matched pair, else there is some interoperability problem.

SM
Title: Re: Can't access my camera over internet
Post by: french_guy on October 30, 2011, 03:25:56 PM
And can you tell me what firmware I should use that will work with the DCS930L-1420 Revision of the wizard?
Title: Re: Can't access my camera over internet
Post by: secia on February 08, 2012, 06:28:12 PM

OK.

I got a new device (replacement from Amazon).  However, the problem did not get fixed.

********* This is a confirmed problem, not with one device, but with all devices ************

*********  When the live video fails to show when the device is accessed over the internet using the dynamic dns name, only the picture header appears with a date 2004-1-1 00:00:00 AM" with the default page as .../jview.htm *****************

The same failure appears even when ActiveX mode is selected.


DLink needs to trouble shoot this.  The 3rd level support guy says that he has never seen this problem before - HELLO, are you reading this post DLink Support!

I have the same problem with 2 cams.  These are becoming a liability as I record 24x7.  I have to check daily to ensure the cams are not disconnected.  When I change jpeg quality, it starts to work temporarily and reverts back after a day or so. DCS-932L



Title: Re: Can't access my camera over internet
Post by: marcoscu on February 11, 2012, 06:00:36 AM
I am also suffering from the problem of the camera not being visible from the internet.
I have a number of IP cams, from Foscam and Linksys and also a DLink DCS-932L. I have forwarded WAN access ports to each of them and they all work perfectly well with access from both inside and outs ide of the LAN. All except the 930L.

The weird thing is that I can see the both DLink cameras  on My DLink. I can email and ftp images from the 930L but I cannot connect to the 930 GUI page from outside. It seems pushed connections work but that the 930L is not responding to WAN requests. I have tried forwarding various ports but none will work, not even port 80. Identical settings on the 932L work just fine.

I have tried using several DDNS services as well as my numeric WAN IP number but with no luck. I am running firmware 1.04, updated from the default as suggested by MY DLINK.

From the nature of the issue and in the light of the postings by other users I do not think it is a hardware issue. I wonder if those who can connect OK from the internet are using another firmware?

If so, is it possible to downgrade the firmware to that installed from default?

Any help or suggestions would be welcome.
Title: Re: Can't access my camera over internet
Post by: marcoscu on February 12, 2012, 05:26:38 AM
Well, I have solved the problem at least as far as it relates to me.

I did rather unscientifically did two things either of which may have solved the issue.

From the camera GUI I performed a factory reset (Maintenance/System/Restore Factory Defaults)

I suspect this was something less than a full firmware reset as my admin password had not reverted to the default. Also, I noted the firmware was still showing as 1.04, as it had before the reset. As it does not display the build number and I cannot recall the original firmware revision I cannot say for sure that this is the original factory firmware.

I changed Network Options
When setting up the Network Options I changed the default from UPnp Enable/UPnP Port Forwarding OFF to  UPnp Enable/UPnP Port Forwarding ON (Setup/Network Setup/UPnP Settings).
I think this change in options was the key factor.

Anyone else finding the designated port is not forwarding even the uPnP is set to Enable then try changing both options to Enable.

Hope this helps.
Title: Re: Can't access my camera over internet
Post by: marcoscu on February 12, 2012, 10:09:12 AM
UPDATE:

The camera was up and running and remotely accessible but not visible on my My DLINK camera page. Shortly after I used the Install Wizard to add it then I noticed it was now no longer visible directly in a web browser when accessed remotely. I half suspected it My DLink was at fault earlier when I found I could view remotely on the My DLink page.

I then deleted the 930L from My Dlink, used the install wizard to reset the camera without registering it on My Dlink, rebooted and now the 930L is visible again.

Make of that what you will!
Title: Can't access my camera over internet
Post by: docbnj on October 28, 2012, 08:28:19 AM
I believe that this is a software problem with D-Link.  My webcam used to work fine, but just recently I only get as far as the spinning icon with the cation “Loading mydlink function...” but it never finishes, in spite of the fact that the camera icon shows with a green checkmark.  Also, I CAN access the webcam using the DLink app on my iPhone.  I have NOT changed to the new Mac system software yet, so one cannot say that Mountain Lion is the problem.

A correspondent of mine reports that all his D-Link webcams are also suddenly unreachable.

Conclusion: this is DLink software problem.  I suspect that their software is a bit goofy.  A good temporary solution for DLink is to undo whatever they recently did to cause the problem, and send their programers back to the coding room to do things right next time.  Ands this time, TEST the code before putting it into general use.
Title: Re: Can't access my camera over internet
Post by: CyberDemon on September 18, 2016, 01:17:11 AM
I ran into the same issue, camera worked locally but not in the remote Internet section. What causes this problem is that if you register the camera with an email address for your dlink account then the MAC address is tied to that account, so if you sign into mydlink lite or through the website with a different account, then you won't be able to add the camera to the other account. If that happens you have to re-run the CD program or the setup wizard program from dlink's website that corresponds to your camera model, then reset the device to factory defaults, once complete you can register the camera to the original account (all cameras have to be set up on the same account and same wifi) reconfigure it with the same equipment.
Title: Re: Can't access my camera over internet
Post by: FurryNutz on September 20, 2016, 07:43:56 AM
Thanks for the post and feed back. Hope this help future users.
Enjoy.  ;)