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[Mike25]

I have the DCS-936L camera. I have setup twice, updated firmware, installed, reinstalled, etc. Took the unit back and got a new one, all with the same issues. The camera works properly in live mode and records all clips to the SD card. I can view clips over the web from the SD with no problems. However, when I select a clip to view in the mydlink App, it just pulls up a black screen every time. It does the same on my iPad with mydlink plus.

My phone is an iPhone 7 Plus and my iPad is an newer Air 2.

I have installed and uninstalled the apps multiple times and have a pretty good idea how to get these things working, but I am at a loss here. It obviously has nothing to do with the SD card. I have tried two different cards both cameras recorded clips to them.

I called tech support and they told me they were going to try and recreate the problem, but I have not heard back.

Any help would be appreciated. 
Thank you.

[FurryNutz]

Link>Welcome!

• What Hardware version is your DCS? Look at the sticker behind or under the camera.
• Link>What Firmware version is currently loaded? Found on the DCSs web page under status.
• What region are you located?

What Mfr and model is the main host router?

Is the black video happening while your at home connected to the LAN side?
What iOS versions do you have loaded?

Did you get a case number?

[Mike25]

Thank you for the reply:

1. Hardware version for DCS-936 is "A".
2. Current Firmware is 1.02.01
3. Region: New York, USA
4. Router is a Verizon Fios-G1100
5. I did get a case number: C6965748

The black screen is happening both at home while connected to my LAN, and it also happens when away from home over LTE, or Wifi. Both have the same result. The video playback page shows the clips on the menu with the snapshot but when I hit play I just get a black screen. By the way, this is happening on the D-link Lite app on my iPhone 7 plus with the latest iOS version of 10.2 (14C92), and I am having the same issues on my iPad Air 2 also with the latest version of 10.2 (14C92).

I returned the original DCS-936L and exchanged it for a new one. I also bought a new microSD card.  I had the exact same issues with both setups. Both the iPad/Iphone can live view the video, but the clips bring up a black screen.

I am able to successfully access the video clips from the SD card when I go into the SD management on the D-link website.

Thank you again.

[FurryNutz]

I'll pass this along to D-Link with your case number. It sounds like that your live video is working and the clip video isn't. Maybe a app or combination of app and camera/SD issue. If live video is working then probably not much else troubleshooting to do here. 

What cell phone service do you use? ATT or T-Mobile?
What is the Brand and model of the SD card your using?

[Mike25]

These D-Link cameras are easily the worst technology purchase I have ever made. They are absolutely USELESS when it comes to accurate motion detection. I have tried many hours of combinations on the two DCS-936L cameras I bought. It constantly gives me false alerts... probably 98% of the time. Even with a sensitivity lower that 10%. The motion area is a sham as well. I can set it up to only highlight the bottom of screen and it still goes off for areas in the top.

The APP is still broken as well. Tech support says they hope it gets addressed in an update, but it will not play back clips for any of my three cameras. I have tried the iPhone 7, iPhone 7 Plus, and iPad air 2.  I am very upset at D-Link quality.

[FurryNutz]

What cell phone service do you use? ATT or T-Mobile?
What is the Brand and model of the SD card your using?

[Mike25]

Hello, I use Verizon as my cell service.
The Micro SD card is a ScanDisk UHS-I 32 GB. They work in all my other video applications, such as a Go Pro, my HD video Camera, etc.

Thank you.

[FurryNutz]

I got word that this is under review with D-Link. Please be patient.

[Mike25]

Thank you, I'll try.  If not solved soon I'll have to take the whole system back.  A week left in the two week return policy.

[FurryNutz]

Not sure if it can be. I'll check on this Monday as they need some time to test it in there labs. All see if maybe they can send you a direct update if they can find the issue fast enough.

[RYAT3]

These D-Link cameras are easily the worst technology purchase I have ever made. They are absolutely USELESS when it comes to accurate motion detection. I have tried many hours of combinations on the two DCS-936L cameras I bought. It constantly gives me false alerts... probably 98% of the time. Even with a sensitivity lower that 10%. The motion area is a sham as well. I can set it up to only highlight the bottom of screen and it still goes off for areas in the top.

Is there a lot of static/noise in the image?   Is there a "denoise" setting?  Try 30 or so if so.

[Mike25]

Thanks for the response:  I have been in and out of the settings 100 times and I have not seen anything for a "denoise" or "static" type of setting. The picture does seem to have a bit of static at times, like it is focusing, but it happens often, and there usually is no reason or change in light.

[RYAT3]

By "static/noise" - I mean lots of dots in the image... not clean... almost like the fuzz on old non-hdtv empty channels... that kind of fuzz...

I found the manual and saw no "denoise" setting that is available in other Dlink cameras.

I dont have this model, but the 936L produces a great image.  I haven't tried any motion detection settings.

Are you able to post an image sample of what causes this false motion detection?

[Mike25]

Yes, at times it will have a lot of dots in the  image. Like it is refocusing. It does produce a great image during the day and life, but the motion detection has been extremely frustrating. I tried to attach an image in this forum but couldn't figure it out.

[RYAT3]

https://postimage.io/

and paste the link in your reply