• May 23, 2024, 03:48:07 PM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  


This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: Help  (Read 8540 times)


  • Level 1 Member
  • *
  • Posts: 1
« on: September 17, 2015, 06:46:40 PM »

Hello, I'm new to the forum so please excuse if this has been asked before.  I bought 2 DIR-510L's, one for me and one for my wife.  The devices work on our laptops and my iPad but when I try to go to on my iPhone or my wife's Galaxy Note after entering the password the password fades to grey in the box and nothing happens.  The devices works at home but when I'm out at a restaurant and trying to use my router I don't get internet connectivity at all.  I have called Tech support and he suggested connecting with another device and the link to works fine and I can access the configuration sight but not on the phones.  So I'm at a loss, Apple has opened a case on it but I have not heard back from them yet.  It was my understanding that these devices were simple to set up and use.  I have found that not to be the case.  I have had it since Monday and I'm still having problems.

Any suggestions would be a great help.




  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49923
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Help
« Reply #1 on: September 21, 2015, 08:47:31 AM »


  • What Hardware version is your router? Look at sticker under the router case.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?

What Mfr and model is the main host router?
What wireless modes are you using?
What mode are you using the DIR in? Extender? Client AP?

If your remote, is the DIRs still at home or with you?
What iOS is currnetly loaded on the iPhone?
Cable: 1Gb/50Mb>NetGear CM1200>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-LX1870,857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.