Link>Welcome!
Link>What Firmware version is currently loaded? Found on the routers web page under status. Version 1.04
What region are you located? Canada, Quebec
Has a Factory Reset been performed? Yes
Was a Factory Reset performed before and after any firmware updates then set up from scratch? Yes
>FW Update Process
Internet Service Provider and Modem Configurations
What ISP Service do you have? Cable or DSL? Videotron Cable
What ISP Modem Mfr. and model # do you have? Il get that tonight
Is ISP Modem/Service using Dynamic or Static WAN IP addressing? Not sure
What ISP Modem service link speeds UP and Down do you have? was at 5 / 1 now it is 30 / 10
Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended. Done
Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values No idea what this means
Wireless Configurations
Links>Wireless Installation Considerations and Managing Signal Congestion and Good Neighbour Policy
Ensure the default (dlink) SSID name is changed. Ensure that different SSID names are used between each WiFi 2.4/5Ghz radios. Can be anything and not something that's already in use by any neighbouring WiFi routers. Under Setup/Wireless/Manual. Done
What wireless modes are you using? 2.4 mostly phone uses 5
2.4Ghz and 5Ghz routers: Try single mode G or N or mixed G and N on 2.4Ghz and single mode N or AC on 5Ghz? il try
Channel Width set for Auto 20/40Mhz or try 20Mhz only. done
Try setting a manual Channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear. 13 for EU regions. Try channel 48 or 149 on 5Ghz. tried
What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto TPIK and AES. WPA2
What wireless devices do you have connected? 2 Laptops Ps3 1 android 1 iphone
Ensure any devices with WiFi adapter drivers are updated. done
Any 2.4Ghz or 5Ghz cordless house phones or WiFi APs near by that maybe causing interferences? No
Any other WiFi routers in the area that maybe causing interferences? Link> Use InSSIDer to find out. How many? Use v3, its free. No
If you have any of these options, Try turning OFF or ON Short GI, WLAN Partition, Extra Wireless Protection and HT 20/40 Co-existence if you have it. Also testing with HT20/40Mhz Co-existence enabled will impact results as well. I prefer to use this option OFF. Recommended settings are default. Under Advanced/Advanced Wireless. I don't know