There's hardly 100's of users, more like 25-30. Still it is a problem, the issue is determining if the problem is in the users envirnment or the product itself. Since we're unable to reproduce these failures and there are MANY more people that don't have problems, I can't help but believe that the issue is environment related.
F.A.Q's are designed to convey basic/advanced help to the user on common questions about features/functionality, not problem reporting.
I must agree with Xinot here.
I have presented several problems quite thoroughly if I may say so and even asked people here to give information on their setup that do not seem to have issues, just to try to get to the bottom of the problem
s myself..
There seems to be a problem with
- Time, NTP (found it due to not able to load configs...)
- Stability, the router can not stay stable for more than 2 days (Depending on the load of the router and the settings)
Fact is that DLink does not seem to take it serious enough. They don't respond to cries for help other then frequent smart #ss replies from mods / trying to debunk replies by making it sound it is just you who has a problem.
The way to do it is:
(1) Listen/read carefully,
(2) Summarize to requester in DLink words to show you have understood
(3) Have good return questions to get to the bottom of the problem
The listen (1) already seems the problem for DLink.... I feel I am treaded as a nuisance and if I make smart *ss replies back it gives me a negative karma.... Great!! But still I am left with nothing (4 months and my second product later I still have not a router that does what it's supposed to do)