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D-Link Mobile Apps => mydlink Access-NAS App => Topic started by: acgordon on May 03, 2013, 05:36:20 AM

Title: MyDlink Access App Sign in Failure
Post by: acgordon on May 03, 2013, 05:36:20 AM
Hi All,

I recently bought a DNS-320L NAS box and successfully set it up on my home wireless network. The machine works fine and I can access it through Windows explorer on all the Windows machines in my house. However, I cannot manage to access it through either my iPad or my Android phone. On both of these devices I have installed the MyDlink Access app. Each time I try to login a get a 'Sign in failed' message on either device. I can login using the same username and password on their website so I know my login credentials are correct.

Any ideas?
Title: Re: MyDlink Access App Sign in Failure
Post by: jucca on May 27, 2013, 09:14:56 AM
I have the same problem. Didn't found solution yet. Hope, someone will post it here
Title: Re: MyDlink Access App Sign in Failure
Post by: Kakashi::. on June 12, 2013, 05:38:41 PM

Do you happen to have any special characters in your password?
If you do, as a troubleshooting step, would you be able to setup a simple password and let us know if it still happens?
Title: Re: MyDlink Access App Sign in Failure
Post by: jucca on August 25, 2013, 01:49:34 AM
Don't have any special character
Title: Re: MyDlink Access App Sign in Failure
Post by: JavaLawyer on August 27, 2013, 08:23:34 AM
Is your DNS-320L successfully registered with mydlink or is the registration process failing?
Title: Re: MyDlink Access App Sign in Failure
Post by: nasuser1 on January 14, 2014, 09:39:48 AM
I am having the same problem as explained here:

http://forums.dlink.com/index.php?topic=55712.0

Thanks.  Hope someone can help
Title: Re: MyDlink Access App Sign in Failure
Post by: nasuser1 on January 14, 2014, 09:48:49 AM
Actually i can sign in but cannot connect to the NAS from the WAN and cannot find a folder to upload on the LAN side.
Title: Re: MyDlink Access App Sign in Failure
Post by: FurryNutz on January 14, 2014, 10:36:02 AM
Internet Service Provider and Modem Configurations

Quote from: nasuser1 on January 14, 2014, 09:48:49 AM
Actually i can sign in but cannot connect to the NAS from the WAN and cannot find a folder to upload on the LAN side.
Title: Re: MyDlink Access App Sign in Failure
Post by: nasuser1 on January 14, 2014, 12:41:25 PM
ISP is Virgin Media in UK.  This is a cable service. The modem router is a Netgear CG3101D. I have a 34MB/s DL and 2MB/s uploads.
Title: Re: MyDlink Access App Sign in Failure
Post by: FurryNutz on January 14, 2014, 12:55:37 PM
And is the DNS connected to the NG modem/router? Or is there something in between the DNS and modem?

Does the modem have a DMZ? You might test this by putting the IP address the DNS in the modems DMZ...