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Author Topic: DSR-500N losing WIFI connectivity  (Read 3964 times)

alexhbs

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DSR-500N losing WIFI connectivity
« on: October 22, 2013, 11:15:04 AM »

I recently purchased this model plus a DAP-2360 to upgrade and extend the capacity of my office's network.

It worked very well on the first day -- it was a friday and there was almost nobody connected to it -- but when monday came the network stopped responding.

I've since updated the firmware to the latest version -- 1.08B51_WW; Hardware version A1 -- and fiddled with the WIFI settings trying to get better performance but nothing seems to really help.

No WPS, WDS, WMM in use, and although I have two WAN connections, I'm only doing failover to WAN2.

The office is in a building with tons of other WIFI networks sharing the same channels (my DSR is in channel 11 and the DAP is in channel 7).

The WIFI varies a lot when I'm connected to the DSR -- sometimes I'll check and I'm connected to the DAP instead, and I sit beside the DSR.
If downloading a larger file through HTTP, the download speed will go from a few kBytes/sec to around 5 Mbps, and our connection is 30Mbps -- I'm sure that the maximum speed would be feasible because if I do the same test connected to the same DSR by cable (connected to a switch that is connected to the DSR) I can reach that speed.
Also getting a lot of disconnects from the WIFI. For no apparent reason.

What are the options that I have to try and fix this problem?

Thanks for any help!

-- Alex
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FurryNutz

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    • Router Troubleshooting
Re: DSR-500N losing WIFI connectivity
« Reply #1 on: October 22, 2013, 11:30:01 AM »

Link>Welcome!

  • What Hardware version is your router? Look at sticker under router.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?

Wireless Configurations
Links>Wireless Installation Considerations and Managing Signal Congestion
  • Ensure the default (dlink) SSID name is changed. Can be anything and not something thats already in use by any neighboring WiFi routers. Under Setup/Wireless/Manual.
  • What wireless modes are you using?
  • 2.4Ghz Routers only: Try single mode G or N or mixed G and N?
  • Channel Width set for Auto 20/40Mhz or try 20Mhz only.
  • Try setting a manual Channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
  • What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto TPIK and AES.
  • Any cordless house phones?
  • Any other WiFi routers in the area? Link> Use InSSIDer to find out. How many?
  • If you have any of these options, Try turning OFF or ON Short GI, WLAN Partition, HT 20/40 Co-exhistance and Extra Wireless Protection if you have it. Recommended settings are default.
  • Enable WMM Enable.
  • Try setting Medium or Low power output settings and test again Under Advanced/Advanced Wireless.
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