D-Link Forums

D-Link IP Cameras for Home => mydlink.com (Portal) => Topic started by: suchit on July 06, 2014, 05:22:42 AM

Title: mydlink not showing DCS-5010L and DCS-933L
Post by: suchit on July 06, 2014, 05:22:42 AM
I have two network cameras:
DCS-5010L and DCS-933L

First is on 192.168.1.101 and second on 192.168.1.102

Via browser the cameras are working fine.

I have only one mydlink account on in.mydlink.com. I ran the Setup Wizard one by one and they were working via in.mydlink.com however, after I installed DNR-202L mydlink stopped showing these both cameras. Now mydlink is only showing DNR-202L and not the two cameras: DCS-5010L and DCS-933L

I ran the Setup Wizard again and it shows that both the cameras are already registered on mydlink but I can't see them.

On the Android App, I can see both the cameras in LOCAL but not under REMOTE.

Can anyone help?

Is there a way to de-register the two cameras from mydlink and then re-add them? Maybe that will work? If not then is there any other suggestion?

~ Suchit
Title: Re: mydlink not showing DCS-5010L and DCS-933L
Post by: suchit on July 06, 2014, 07:22:54 AM
Ok, I got the solution to this and it is as under:

Basically, one after the other (once for each camera), I went to my two network cameras DCS-5010L and DCS-933L over 192.168.1.101 and 192.168.1.102 and went to the settings -> Maintenance -> System -> Save config to hard drive. And save the present config.

I then did a "Rest to factory settings". Connect the camera via LAN and restored the settings.

Then went to mydlink Android App and it saw the camera as new and then offered to add to mydlink account to which I said yes and then I repeated with the second camera. Now both cameras show up for me in mydlink along with the DNR-202L which was showing up earlier. So all three now show up on mydlink account.

~ Suchit
Title: Re: mydlink not showing DCS-5010L and DCS-933L
Post by: iluvgingerale on July 10, 2014, 11:51:12 PM
If you Hard Reset from cameras or reset from IP address. The cameras will be removed from the account.