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Author Topic: DCS-5020L - reset does nothing  (Read 1675 times)

berthagomez

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DCS-5020L - reset does nothing
« on: December 09, 2017, 05:24:52 PM »

Hello all you smart cookies! I'm hoping you might be able to share some wisdom and help me out.

I have a DCS 5020L that was working great at my previous home, but I have moved and want to set it up at my new place. The LED is solid red and a factory reset does nothing. When I use a pin to press in the button in the little hole, absolutely nothing happens. The LED doesn't even flicker. I can hear the little button click, and I hold it down for 10 seconds. Nothing. Hold it down for up to a minute. Still nothing.

Is there anything else I can try?
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FurryNutz

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    • New DIR-890L Router with SmartConnect™ Technology
Re: DCS-5020L - reset does nothing
« Reply #1 on: December 14, 2017, 11:55:53 AM »

Link>Welcome!

  • What Hardware version is your DCS? Look at the sticker behind or under the camera.
  • Link>What Firmware version is currently loaded? Found on the DCSs web page under status.
  • What region are you located?

What Mfr and model is the main host router?
What wireless modes are you using?
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Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

cmontyburns

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  • Posts: 191
Re: DCS-5020L - reset does nothing
« Reply #2 on: December 16, 2017, 12:09:05 PM »

Hello all you smart cookies! I'm hoping you might be able to share some wisdom and help me out.

I have a DCS 5020L that was working great at my previous home, but I have moved and want to set it up at my new place. The LED is solid red and a factory reset does nothing. When I use a pin to press in the button in the little hole, absolutely nothing happens. The LED doesn't even flicker. I can hear the little button click, and I hold it down for 10 seconds. Nothing. Hold it down for up to a minute. Still nothing.

Is there anything else I can try?

Connect it to your router with an Ethernet cable and then see if you can access the admin interface in your web browser.
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