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Author Topic: dir-895l dropping wifi - rebooting by itself - stupid connect  (Read 4136 times)

mrjouroo

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Re: dir-895l dropping wifi - rebooting by itself - stupid connect
« Reply #15 on: August 02, 2017, 01:03:27 PM »

i tried what you said

reset - upgrade - reset

then tested different setting for it low-medium-high /diffrent channels / used 20 hz

nothing changed

the speed on the 2.4ghz channel seems to be restricted to be under 10 mbps

it reminds me to what i was getting  when i used qos

i think it a problem with the device keeping setting even after reset
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FurryNutz

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Re: dir-895l dropping wifi - rebooting by itself - stupid connect
« Reply #16 on: August 02, 2017, 01:41:35 PM »

Is the issue replicated on the wired / LAN connection or only wireless?
What devices do you have connected to the 2.4Ghz wifi?

When your speed testing on 2.4Ghz, what device(s) are you using? Have you tested different devices on 2.4Ghz to see any differences?
When speed testing, are you disabling ALL other devices on 2.4Ghz and only testing with one connected device?
Can you do a wifi can to see what neighbors are near by and how many neighbors are near by on 2.Ghz? What channels are they using and how many?
« Last Edit: August 02, 2017, 01:44:58 PM by FurryNutz »
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mrjouroo

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Re: dir-895l dropping wifi - rebooting by itself - stupid connect
« Reply #17 on: August 03, 2017, 01:34:08 AM »

Is the issue replicated on the wired / LAN connection or only wireless? already answer it only 2.4ghz 
What devices do you have connected to the 2.4Ghz wifi? the only devices is mine to test it ipad - laptop - android


When your speed testing on 2.4Ghz, what device(s) are you using? Have you tested different devices on 2.4Ghz to see any differences?
When speed testing, are you disabling ALL other devices on 2.4Ghz and only testing with one connected device? yes i tried that
Can you do a wifi can to see what neighbors are near by and how many neighbors are near by on 2.Ghz?yes i used wifi analyzer in android and there only 1 wifi from neighbors
What channels are they using and how many?i tried changing my wifi channel and from the wifi analyzer app their channel have changed so i guess their wifi in auto mode
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FurryNutz

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Re: dir-895l dropping wifi - rebooting by itself - stupid connect
« Reply #18 on: August 03, 2017, 05:36:08 AM »

I would recommend that you phone contact your regional D-Link office again and ask for a RMA for this unit. See if they can do a cross ship you a unit. This needs to be supported by your regional D-Link support office.
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mrjouroo

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Re: dir-895l dropping wifi - rebooting by itself - stupid connect
« Reply #19 on: August 06, 2017, 04:34:07 AM »

i called the customer support and they told me to call maintenance i called and they told me to bring the router to their location which approximately 3-4 hours away.
i told them that it too far away and asked for shipping option and they told to bring the router to them then asked me if there anything else the can help with.then i called customer service again and told her what happened with the maintenance. she just kept repeating "do you want me to give you maintenance number" and" do you want me to direct to sale department to buy new router ".then i asked to speak with supervisor then i got the same response from him.i just bought the top model a spent a lot of money on this company to be treated like that what a shame.
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FurryNutz

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Re: dir-895l dropping wifi - rebooting by itself - stupid connect
« Reply #20 on: August 06, 2017, 11:26:29 AM »

Who is this maintenance place? Is there a web site or just a phone number for this place?

I'll see if USA can do anything however I presume they can't as you are in a different region. Maybe they can make contact with them. Can't promise anything.

Is there no way you can get the router to this maintenance place by car if needed?

Where did you purchase the router from?
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mrjouroo

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Re: dir-895l dropping wifi - rebooting by itself - stupid connect
« Reply #21 on: August 06, 2017, 03:40:22 PM »

thanks
 
i can see now that you the only one who really offered help.

anyway i will try to go to their location  and i hope that will be the last time to interact with the d'link customer service again.
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FurryNutz

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Re: dir-895l dropping wifi - rebooting by itself - stupid connect
« Reply #22 on: August 06, 2017, 04:25:59 PM »

I wish I could be of more help. Let us know if you can get to this maintenance office. I would ask for an RMA.
« Last Edit: August 08, 2017, 01:57:08 PM by FurryNutz »
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FurryNutz

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