D-Link Mobile Apps > mydlink Home App

app black screen on iPod Touch

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chumonger:
D-Link email support suggested I post my issue here.

Case ID is C6823899
mydlink home app (v3.0.4) only shows black/blank screen on my iPod Touch.  myDlink lite app works fine.

Model number MD723LL/A
iOS version 9.2.1 (13D15)

FurryNutz:
Try uninstalling, reboot Touch then re-installing. v3.0.4 is working for me on my iPhone 6P with iOS v9.2.1

chumonger:
Nope, still black screen.

chumonger:
Seems like other iPod Touch users have black screen or crash issues with v3.0.4.

https://sensortower.com/ios/us/d-link-corporation/app/mydlink-home/888259383

FurryNutz:
I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

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