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D-Link Network Video Recorders => mydlink View-NVR Mobile App => Topic started by: sandraj on January 06, 2018, 06:58:52 PM

Title: Weird - mydlink View-NVR app - cameras appear to be on but screen is black HELP!
Post by: sandraj on January 06, 2018, 06:58:52 PM
OK, this is a first.  The app has worked fine up until now.  When I open mydlink View-NVR on either the iPad or iPhone all the screens are gray and I can't see anything...  When I log into mydlink lite i can see that each camera is operating and nothing is blocking the view.  Help!

This is my view (if I've inserted the photo right) .
(http://[url=https://flic.kr/p/DAVJdZ][img]https://farm5.staticflickr.com/4686/24680444257_143ae0f536.jpg)[/url]My current dlink view - NVR (https://flic.kr/p/DAVJdZ) by  (https://www.flickr.com/photos/indysquared/)

(https://www.flickr.com/photos/indysquared/24680444257/in/datetaken-public/)

(https://flic.kr/p/DAVJdZ)
ugh - problems inserting image.   :D
Title: Re: Weird - mydlink View-NVR app - cameras appear to be on but screen is black HELP!
Post by: FurryNutz on January 06, 2018, 07:26:19 PM
What FW version is currently loaded on the NVR-202L?
What version of the app do you have loaded?
What phone OS are you using?

Title: Re: Weird - mydlink View-NVR app - cameras appear to be on but screen is black HELP!
Post by: sandraj on January 06, 2018, 07:42:30 PM
Quote from: FurryNutz on January 06, 2018, 07:26:19 PM
What FW version is currently loaded on the NVR-202L?
What version of the app do you have loaded?
What phone OS are you using?

Hi there! 
I'm having problems with the FW on the NVR, I'm at home and don't have access. 
I'm using the latest version of the app, 1.06.03
IOS 11.2.1 iPhone & iPad are both up to date
Title: Re: Weird - mydlink View-NVR app - cameras appear to be on but screen is black HELP!
Post by: FurryNutz on January 07, 2018, 11:22:10 AM
Need to check FW version on the NVR. IS there someone who has access to the NVR?
Title: Re: Weird - mydlink View-NVR app - cameras appear to be on but screen is black HELP!
Post by: sandraj on January 09, 2018, 03:07:57 PM
Quote from: FurryNutz on January 07, 2018, 11:22:10 AM
Need to check FW version on the NVR. IS there someone who has access to the NVR?

Hi there.  I just looked on the device - It says:

H/W Ver a1
F/W Ver 1

I'm the only one who has access to it.  It just started doing this the other day.  Prior to that I could see all 4 cameras clearly.
Title: Re: Weird - mydlink View-NVR app - cameras appear to be on but screen is black HELP!
Post by: FurryNutz on January 09, 2018, 06:54:50 PM
Something you might want to contact mydlink support and ask them about...
Title: Re: Weird - mydlink View-NVR app - cameras appear to be on but screen is black HELP!
Post by: sandraj on January 09, 2018, 07:23:50 PM
Quote from: FurryNutz on January 09, 2018, 06:54:50 PM
Something you might want to contact mydlink support and ask them about...

I'll do that.  THANKS for your help!
Title: Re: Weird - mydlink View-NVR app - cameras appear to be on but screen is black HELP!
Post by: FurryNutz on January 10, 2018, 10:14:44 AM
Let us know how it goes.