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Author Topic: Serious Issue - Tech help needed!  (Read 24158 times)

djstrobe4real

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Serious Issue - Tech help needed!
« on: April 10, 2011, 05:32:24 AM »

Hi, i know i post a lot on here but I am trying to make it easier for others in my situation to find the solution easier.

When i am trying to transfer a large file i get this message after 10 mins or so



If i select retry the box pops up over and over again. If i got my computer and click on the mapped drive i can access the drive fine. Is there anything i'm missing? Hopefully this can be resolved as I am at the end of my tether with this whole nas experience.

update: according to the system log it is closing the cfis server:
CFIS: [192.168.X.XX] Closed the connection to service.

I'm stumped.
« Last Edit: April 10, 2011, 06:54:13 AM by djstrobe4real »
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bozydar

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Re: Serious Issue - Tech help needed!
« Reply #1 on: April 10, 2011, 08:05:09 AM »

Same here. Firmware 2.0.

I can transfer about 15-25GB without interruption.
My absolute record was 100GB file, but I've never managed to repeat it.

But it's not about big files! I can't even make backup of my photos without errors (about 50GB photos - every file weigh about 20MB). During backup I have usually 2 errors. Fortunately I can resume backup and finish it.

But transfer of big files is really messed!
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djstrobe4real

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Re: Serious Issue - Tech help needed!
« Reply #2 on: April 10, 2011, 08:09:20 AM »

well this doesn't fill me with confidence, is there anyone else having large file transfer timeouts?
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bozydar

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Re: Serious Issue - Tech help needed!
« Reply #3 on: April 10, 2011, 08:48:34 AM »

It is not about timeout. It seems that connection is lost for a second or so. It happens randomly, but probability increases with time.

The funny thing is, that connection repairs almost instantly so for example backup program is able to copy next file and only one or two file is lost during 50GB backup.

Unfortunately such a connection lost is a killer for a large file transfer.

Of course we are taling about CIFS.

If you have a time try using NFS or FTP and see, if there are connection lost with these protocols, apart from FTP being much slower than CIFS.
« Last Edit: April 10, 2011, 09:04:38 AM by bozydar »
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djstrobe4real

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Re: Serious Issue - Tech help needed!
« Reply #4 on: April 10, 2011, 09:21:19 AM »

It is not about timeout. It seems that connection is lost for a second or so. It happens randomly, but probability increases with time.

The funny thing is, that connection repairs almost instantly so for example backup program is able to copy next file and only one or two file is lost during 50GB backup.

Unfortunately such a connection lost is a killer for a large file transfer.

Of course we are taling about CIFS.

If you have a time try using NFS or FTP and see, if there are connection lost with these protocols, apart from FTP being much slower than CIFS.

Question is. is this fixable is everybody having this issue, is there a work around. If the answer is no to the above then the d-link is not fit for purpose and will be RMA'd back to supplier
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albert

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Re: Serious Issue - Tech help needed!
« Reply #5 on: April 10, 2011, 09:38:43 AM »

Transferring via wired or wireless connection?
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D-Link DNS-320 rev A1 (FW: 2.05) [FFP-0.7]
PCI NAS-01G (FW: Encore ENNHD-1000 4.10)
PCI NAS-01G (FW: OpenNAS 1.9]

bozydar

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Re: Serious Issue - Tech help needed!
« Reply #6 on: April 10, 2011, 09:54:06 AM »

Wired connection of course.

FTP seems to be more stable, but I've tested it for only 1 hour, so I was able to transfer about 20GB without connection lost (FTP is 3 times slower than CIFS).



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albert

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Re: Serious Issue - Tech help needed!
« Reply #7 on: April 10, 2011, 10:03:56 AM »

Well, I don't have or should I said yet to encounter this problem. Have transfer GBs of data from NAS/external drive/laptop to/from DNS-320 without any issue.
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D-Link DNS-320 rev A1 (FW: 2.05) [FFP-0.7]
PCI NAS-01G (FW: Encore ENNHD-1000 4.10)
PCI NAS-01G (FW: OpenNAS 1.9]

bozydar

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Re: Serious Issue - Tech help needed!
« Reply #8 on: April 10, 2011, 10:09:39 AM »

Have transfer GBs of data from NAS/external drive/laptop to/from DNS-320 without any issue.

Could you provide us with some details:
- Windows version
- RAID 0, 1 or single hard drive in DNS-320
- you where using CIFS
- direct connection or switch/router?
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albert

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Re: Serious Issue - Tech help needed!
« Reply #9 on: April 10, 2011, 10:16:28 AM »

Could you provide us with some details:
- Windows version
- RAID 0, 1 or single hard drive in DNS-320
- you where using CIFS
- direct connection or switch/router?


- Windows 7 Ultimate with SP1
- 2 HDDs configured as standard volume
- Yes
- Router
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D-Link DNS-320 rev A1 (FW: 2.05) [FFP-0.7]
PCI NAS-01G (FW: Encore ENNHD-1000 4.10)
PCI NAS-01G (FW: OpenNAS 1.9]

bozydar

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Re: Serious Issue - Tech help needed!
« Reply #10 on: April 10, 2011, 11:34:56 AM »

- Windows 7 Ultimate with SP1
...

I have Win 7 HP, DNS-320: 2xdisk in RAID 1 (1 Volume), D-Link router.
CIFS is unstable in long sessions:(

What was your biggest file that your transfered?
Firmware 2.0?
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Carlpea

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Re: Serious Issue - Tech help needed!
« Reply #11 on: April 10, 2011, 01:41:11 PM »

On the initial set-up I transferred 1.06TB of data over 16 hours without issue.

Have you got user accounts or are you using the NAS open?
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bozydar

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Re: Serious Issue - Tech help needed!
« Reply #12 on: April 10, 2011, 02:31:24 PM »

Have you got user accounts or are you using the NAS open?
Two users. Two network shares. Two disks in RAID 1. And DHCP (I try to disable DHCP).

What temperatures do you have? My were from 41C to 47C (when fan kicks in) during backup.

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Carlpea

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Re: Serious Issue - Tech help needed!
« Reply #13 on: April 10, 2011, 02:36:37 PM »

Two users. Two network shares. Two disks in RAID 1. And DHCP (I try to disable DHCP).

What temperatures do you have? My were from 41C to 47C (when fan kicks in) during backup.



Up to 47C for the NAS and 43C for the drives.

If you give the NAS and your PC a static IP address you can connect the two devices without a router (This is what I did as I only have a 100Mbps router).

I would as use Credential Manager in Windows if you can (Depending on the OS your running) to store one of the NAS's user name and passwords.

Try the above and see how you get on.
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djstrobe4real

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Re: Serious Issue - Tech help needed!
« Reply #14 on: April 10, 2011, 03:32:39 PM »

Im running windows 7 HP - 1 1TB drive, i have about 5 users and 6 shares but the account im transfering to is unlimited restrictions etc. I have done the credentials manager thing as a suggested but there still timing out. I have checked my routers logs but nothing unordinary there plus if everyone else is having this issue then it cant be a router issue surely. I think we need a D-Link rep to try and help us with this issue, because what good is a NAS that cannot continuously transfer files?
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